AMOUR CLUB
Effective date: 13 October 2026
1. Shipping Information
Amour Club aims to provide a transparent and reliable shopping experience.
Available delivery destinations, shipping charges and estimated delivery times are shown during checkout.
Shipping Destinations
We ship to the countries available for selection at checkout.
Not every product may be available for every destination.
Processing Times
Order processing times may vary depending on availability and the production method used.
Some products may be produced after the order is placed.
Current processing times must be displayed on the relevant product page or during checkout.
Delivery Times
Customers will see the applicable estimated delivery period before placing an order.
Unless otherwise agreed, products will normally be delivered within 30 days of the conclusion of the contract.
If delivery is delayed, we will provide the customer with relevant information and respect their statutory rights.
Shipping Costs
Shipping costs are clearly displayed before payment.
Customers will not be charged undisclosed delivery fees.
Tracking
Where order tracking is offered by the delivery provider, tracking details will be shared after dispatch.
2. Lost, Damaged or Incorrect Deliveries
If a parcel is lost, damaged or contains an incorrect product, please email:
contact@amourclub.eu
Include your order number and a description of the problem.
Photographs may help us investigate damage, but your statutory rights are not dependent on providing photographs in every case.
We will investigate and provide an appropriate solution in accordance with consumer law.
3. Your 14-Day Right of Withdrawal
If you are a consumer who purchases products online, you generally have the right to withdraw from your purchase within 14 days, without giving a reason.
The period generally starts on the day after you, or a person designated by you other than the carrier, receive the goods.
Special rules may apply to orders delivered in multiple shipments.
To exercise your right, you must inform us of your decision before the withdrawal period expires.
You can do this by:
- Emailing contact@amourclub.eu
- Using the withdrawal function on our website
- Submitting the model withdrawal form included below
You are not required to explain why you are returning a product.
4. Returning Products
After notifying us of withdrawal, you must send the products back within 14 days.
Confirmed return address: [INSERT VERIFIED RETURN ADDRESS]
Please package the products securely and keep proof of shipment.
For ordinary change-of-mind returns, the customer pays the direct return shipping cost, provided this was disclosed before purchase.
Customers may inspect and try on clothing in the manner reasonably necessary to establish its nature, characteristics and functioning.
Products do not automatically need to be unworn or in unopened original packaging.
Customers may be responsible for diminished value resulting from handling beyond what is necessary.
5. Refunds
When a customer validly withdraws, Amour Club reimburses the applicable payments, including standard outbound delivery costs where required by law.
Additional charges for a delivery method more expensive than our least expensive standard delivery option do not have to be reimbursed.
When only part of an order is returned, outbound delivery costs are handled in accordance with applicable law.
Refunds are issued within 14 days after we have been informed of the withdrawal.
We may withhold reimbursement until we receive the returned products or the customer provides evidence of having sent them back, whichever is earlier.
The refund is made using the original payment method unless the customer expressly agrees otherwise.
We do not charge a fee for issuing a statutory refund.
6. Print-on-Demand Products
Some Amour Club clothing may be printed or produced after an order is placed.
This does not automatically make the product exempt from the right of withdrawal.
Standard designs offered in predefined sizes and colours generally remain covered by the statutory withdrawal right.
Goods genuinely made to individual customer specifications or clearly personalised may qualify for an exception where provided by law.
If an exception applies to a particular product, this will be clearly stated before purchase.
7. Defective Products and Legal Guarantee
If a product is defective, materially different from its description or otherwise non-conforming, customers have rights under applicable consumer law.
Depending on the situation, these may include free repair or replacement, a price reduction or a refund.
Where a legal remedy requires returning a defective product, the customer will not be required to bear costs that the law places on the seller.
Please contact contact@amourclub.eu for assistance.
8. Exchanges
If you need another size or colour, contact us to discuss availability.
An exchange may require returning the original item and placing a new order.
Your statutory right of withdrawal is not restricted by our exchange procedure.
9. Online Withdrawal Function
Customers can use the Cancel Purchase / Exercise Withdrawal Right function on our website.
The function allows customers to identify their order and submit their withdrawal.
When a valid withdrawal notification is submitted through the website, we provide an acknowledgement on a durable medium, such as email, including the submission date and relevant details.
Customers may also exercise their withdrawal rights by email or another clear statement.
10. Model Withdrawal Form
Complete this form only if you wish to withdraw from your purchase.
To:
Wolf Consultings, trading as Amour Club
Email: contact@amourclub.eu
Address: Willem de Zwijgerstraat 14, 3583 HC Utrecht, Netherlands
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s): __________________________
Order number: ________________________
Ordered on: __________________________
Received on: _________________________
Name: _______________________________
Address: _____________________________
Date: ________________________________
Signature: ___________________________ (Only if submitted on paper)
You may also withdraw by sending a clear email to contact@amourclub.eu. You are not required to use this form.
11. Customer Support
For shipping, returns, exchanges or refund questions:
Email: contact@amourclub.eu
Phone: +31 6 4831 7743
Website: https://amourclub.eu
Support hours: Monday to Friday, 17:00–18:00 (Netherlands time)
Last updated: 13 October 2026